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        Systems Technician/Principal Manager, Tech Ops (Helpdesk)

        Join our Systems team in Hyderabad

        We are looking for a creative systems technician manager thinker to join our Systems Helpdesk (SysTech) team in Hyderabad. The team works on providing desktop support, hardware support, AV operations, and management of a wide spectrum of deliverables, such as logistical aspects including desk moves, inventory, and billing.

        What you’ll do day-to-day

        You will oversee India Systems Technician operations, align the team with other helpdesk functions, drive strategic projects, and work with other helpdesk managers to deliver high-quality operational support for users. You will get the opportunity to be part of an inclusive, collaborative, and engaging working environment, which provides creative space to build and develop a management team focused on quality of delivery and a metric-oriented team. You will work closely with the India Systems Administration (Helpdesk) team and report to the India Systems head. You will have the ownership of operations and functions of the SysTech team and the development of managers and team leads. You will support strategic decisions within Systems, handle escalations, and lead cross-functional projects. You will be responsible for driving operational and process improvements and identifying future resource needs through metrics and analytics. You will be responsible for organizing processes and tools to ensure global consistency, working with other operational teams to develop metrics, and reporting on the team’s delivery. You will be responsible for building robust relationships with business stakeholders to help identify and suggest innovative ways to successfully adopt Systems solutions.

        Who we’re looking for

        Basic qualifications:

        • A degree in computer science or related fields with 10 years of relevant experience, with at least 5 years in the finance or technology industries
        • Experience in managing processes and implementing new initiatives and programs across functions
        • Passion for learning new technology products and hardware, supporting the adoption, and bridging the gap between the customers and the engineering teams
        • Attention to detail with experience in building and running analytics and reporting functions
        • Exceptional written and verbal communication skills and the ability to work effectively with colleagues of varying seniorities both within and outside their own team
        • The ability to direct activities of peers and others not reporting directly to the person
        • The ability to lead programs from strategy to execution while advising senior management

        At the D. E. Shaw group, we believe the diversity of our employees is core to our strength and success. We are committed to supporting our people in work and in life, which is why we offer benefits such as a family planning and surrogacy program and a charitable gift match to all full-time employees.

        Additionally, our staff-led affinity groups are pillars of our community, helping to celebrate diversity, promote leadership and development opportunities, and facilitate inclusive mentorship. Members and allies organize a wide range of educational and social programming, from expert talks to film festivals.

        Candidates with relevant experience looking to restart their careers after a break are encouraged to apply for this position.

        The members of the D. E. Shaw group do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, caregiver status, or any other category protected by law. We are committed to the principles of diversity, equity, and inclusion, and are eager to hear from individuals having a wide range of backgrounds and personal characteristics.

        Candidates who are residents of California (any such candidate, a “California Resident”) should click here for our CCPA Recruitment Personal Information Privacy Notice.

        The D. E. Shaw group may collect, use, hold, transfer, and process candidates' resumes and associated information (including personal information contained therein) for purposes reasonably related to their application, including without limitation: review and management of employment applications and supporting materials; administration and management of offers to and communication with candidates; and administration, management, and improvement of the recruiting operations of the D. E. Shaw group; and/or where reasonably required in connection with a proposed sale, spin-out, reorganization, or outsourcing of all or some of the business of the D. E. Shaw group. The D. E. Shaw group will not use such information for purposes unrelated to the foregoing, such as direct marketing of third-party products to candidates, without candidate consent. As used herein, the term "personal information" is meant to broadly describe information identifying or relating to a specific individual; it is intended to encompass "personal data," "sensitive personal data," and "personally identifiable information" and similar terms, as those terms are defined by law in the jurisdictions in which the D. E. Shaw group operates.

        The D. E. Shaw group may transfer such personal information within and outside the country and jurisdiction of the locations where the D. E. Shaw group maintains offices, to other D. E. Shaw group affiliates, to government and regulatory authorities, and to third parties which provide or may provide support and/or services to the D. E. Shaw group and for the purposes set forth above. The persons who may have access to this personal information are other employees of the D. E. Shaw group, in connection with the performance of their duties of employment, and the other parties listed above, in connection with the business of the D. E. Shaw group. (Of course, candidates will be considered for employment opportunities only in those countries in which they express interest.)

        The D. E. Shaw group will use reasonable care to maintain the confidentiality of personal information (including appropriate technical measures against unauthorized or unlawful processing and against accidental loss or destruction of, or damage to, such information) and will retain such data as required by applicable law or regulation. Candidates have the right to request access to, and correction of, their personal information in accordance with applicable law; any such request should be submitted to recruiting.india@deshaw.com. Candidates who have submitted a resume to the D. E. Shaw group and do not wish to proceed with their applications should email cvwithdraw@deshaw.com. Personal information of candidates who have been the subject of background checks may have been transferred in accordance with applicable regulations, and any concerns with such transfers should be submitted to backgroundcheck-inquiries@deshaw.com.

        The D. E. Shaw group may retain candidates’ information for prospective recruiting activities, including sourcing candidates for employment opportunities and for organizing events with prospective candidates, in accordance with our internal data retention procedures. Candidates who do not agree to such future use should email recruiting-inquiries@deshaw.com.

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